Staff at Burnaby Neuromuscular Massage Therapy Clinic will be required to stay home if sick or symptomatic in any way.
Staff will be provided with up-to-date information and training on COVID-19 risk factors.
Staff will participate and sign a self-monitoring health sheet.
Mandatory wearing of facemasks for all employees and staff during treatment sessions.
Clients are required to wear a mask upon entering the clinic if arriving without a mask they will be given a disposable face mask level1.
Limit client access to certain workplace areas, where appropriate.
Maintain a minimum of two metres in the waiting area and common area of the clinic.
Clients will be required to sign the Covid-19 patient intake consent form.
CREATE SIGNAGE POSTINGS OUTSIDE OF CLINIC REGARDING POLICIES FOR ADMITTANCE
See “Notice to All Patients”
PROVIDE SANITATION STATIONS THROUGHOUT CLINIC THAT INCLUDE:
Soap and Water, Lysol Wipes, Hand Sanitizer, No Touch Trash Cans
PHONE SCREENING TO ENSURE PATIENTS:
Have no recent history of travel
Have no underlying health issues
Have no contact with anyone suspected of carrying the virus
Have no illness or symptoms consistent with COVID-19
RELAXED CANCELLATION POLICY
When booking or conforming appointments, clients should be reminded to reschedule if they become sick or develop symptoms
Ensure clients do not feel pressured to attend appointments for fear of being charged a late cancellation fee.
Limit contact by allowing clients to scan/tap/swipe their own cards.
Employees to practice proper hand hygiene with alcohol-based sanitizers after handling cash or credit cards.
Pin Pad sanitized after every touch.
PERFORM ROUTINE ENVIRONMENTAL CLEANING
Routinely clean and disinfect all frequently touched surfaces, such as work stations, countertops, pin pads, and doorknobs.
Discourage sharing of work supplies and phone equipment if feasible.
Use of alcohol-based cleaning solutions to clean hard surfaces, treatment tables, door knobs etc.
Practitioners must practice effective hand hygiene at the beginning and end of their shift, before and after seeing clients, and performing clinic tasks.
WASHING SHEETS AND TOWELS
Sheets and towels will be laundered and dried on the highest temperature setting possible. Ensure items are thoroughly dried.
PROVIDE EDUCATION AND TRAINING MATERIALS IN AN EASY TO UNDERSTAND FORMAT AND APPROPRIATE LANGUAGE FOR ALL STAFF AND VISITORS.
Fact sheets and posters will be posted in the waiting room and throughout the clinic.
IMPLEMENT PRACTICES TO MINIMIZE CLOSE CONTACT BETWEEN STAFF
Practitioners working staggered shifts.
Assign each practitioner a dedicated work area.
Staff room arranged to follow physical distancing
Schedule staggered break times to limit the number of staff in one area.
STAGGER CLIENT APPOINTMENTS TO MINIMIZE CHANCE OF CONTACT BETWEEN PATIENTS
ADEQUATE BREAKS BETWEEN BOOKINGS TO THOROUGHLY SANITIZE TREATMENT TABLES, HIGH TOUCH SURFACES AND EQUIPMENT.-Allows for each client to proceed straight to the treatment room without waiting or touching any surfaces.
IF A STAFF MEMBER BECOMES ILL AT WORK
The staff member will be separated from other employees, clients, and visitors and sent home immediately.
CDC guidelines on “Cleaning and Disinfection after Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility” will then be implemented.
Staff members patients will be contacted.
Cleaning and Disinfection After Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility or Building
Close off areas visited by the ill person and inform the Head of Building Maintenance.
Cleaning staff will clean and disinfect all areas such as offices, bathrooms, common areas, shared electronic equipment [pin pad] used by the ill person.
Follow instructions from the Head of Building Maintenance which may include ceasing operations for the days or days required.
HOW TO CLEAN AND DISINFECT
HARD [Non-Porous] SURFACES
If the surfaces are dirty, they should be cleaned using soap and water prior to disinfectant.
Disinfect using a 70 percent [minimum] alcohol solution.
For electronics such as keyboards and point of sale pin pads, and phones use alcohol-based wipes, or sprays to disinfect.
Laundry is to be placed in a bag located in each room immediately after use, washed each night, and dried thoroughly before returning to use at the clinic.
Clean the laundry bag each night as well.
Wash hands after handling laundry.
The building is cleaned daily in the evening including common areas, bathrooms, and each office/clinic space.
Cleaning staff are trained to disinfect all surfaces and areas within the building.
Building Head of Maintenance has the cleaning staff perform a SUPER CLEAN every weekend to sterilize the entire building.