Our clinics during COVID-19: A list of FAQs


Our doors are open but it is anything but business as usual at BURNABY NEUROMUSCULAR.

You may be wondering what changes have been made to our clinics since the government announcement that regulated health care professionals may begin to resume services. Here is a list of FAQs we hope you will find helpful.


Are you open?

Yes! As part of the Government of British Columbia’s Relaunch Strategy we are able to provide in-person appointments for massage therapy, acupuncture and physiotherapy.


What measures is Burnaby Neuromuscular Massage therapy Clinic taking to screen people for COVID-19?

As part of our new processes, we are required to pre-screen individuals for symptoms of COVID-19 at the time of booking appointments, and upon their arrival to the clinic. Our staff is also required to pre-screen themselves for symptoms prior to arriving to work and upon arrival to work. People with symptoms of COVID-19 are not able to attend the clinic for a period of 14 days or until symptoms resolve, whichever is longer. This includes patients and staff alike.


Am I required to wear a mask to my appointment?

You are required to wear a mask to your appointment and we can provide you a mask for a fee of $2.00 if you require.


Why do therapists wear masks if they are a-symptomatic?

Great question! Our clinicians and staff wear masks because we are required to by our Professional Association.

What about hand hygiene?

You will be required to sanitize your hands upon arrival, using hand sanitizer at our front desk. Your may also use the sink and wash your hands with soap and water if preferred.

Our clinic now has contactless(tap) option on the terminal to further increase safety concerns. However, the terminal will be wiped down with a cleaning product after use.


Can I bring someone to my appointment?

To reduce the number of people in the clinic at one time, we are asking patients to attend their appointments alone if possible. If a patient needs or wants to have someone attend their appointment with them (a parent, guardian, caregiver etc) that person will be asked COVID-19 screening questions, will need to provide their name and contact information, and will be required to sanitize their hands.

What time should I arrive to my appointment?

In the interest of reducing the number of unnecessary close interactions, we ask that you please arrive promptly at your scheduled appointment time. Please do not wait in the hallways outside the office as per instructed by our building management.

 What other changes will I see in the clinics?

Our reception areas look quite different! We have:

  • A clean chair will be made readily available to those who are uncomfortable standing however there will be little to no wait time as we do our absolute best to run right on schedule.
  • All surfaces people touch are disinfected with medical grade disinfectant several times throughout the day
  • Payment systems are disinfected after each use


  • Our staff will be wearing PPE including masks
  • Our regular disinfection procedures for treatment surfaces and equipment remain essentially unchanged as we have always thoroughly sanitized these items with medical grade disinfectant between each and every use

We have said throughout all of this that your safety and the safety of our team is our top priority. This could never be more true than now as we reopen our doors. We would rather remain closed indefinitely than reopen unsafely. Things will look and be quite different at our clinics for the foreseeable future but we look forward to continuing to help you achieve your health goals during these unusual and challenging times.

If you have any additional questions please contact us – we are always happy to help.